Privacy statement

Data protection policy of the Bosch Group

N.V. Robert Bosch S.A. (henceforth “Bosch,” “we,” or “us”) appreciates your visit to our websites and mobile applications (collectively also referred to as our “online services”), as well as your interest in our company and our products.

1. Bosch respects your privacy

The protection of your privacy during the processing of personal data, as well as the security of all business data are very important to us. Our business processes take this into consideration. We process personal data that was gathered during your use of our online services confidentially and solely in accordance with the law.

Data privacy and information security are part of our corporate policy.

2. Data controller and contact

The controller responsible for the processing of your data is:

N.V. Robert Bosch S.A.

Rue Henri-Joseph Genesse 1,

1070 Anderlecht, Belgium


Phone: +32 2 525 51 11

To assert your rights, report data-privacy incidents, make suggestions and complaints regarding the processing of your personal data, and withdraw your consent, we recommend that you contact our chief data protection officer:

Matthias Goebel

Chief data protection officer

Information security and privacy Bosch Group (C/ISP)

Robert Bosch GmbH

Kronenstraße 22

70173 Stuttgart, Germany

or follow this link:

3. Processing of personal data

3.1 Categories of data processed

The data processed are communication-related data such as name, phone number, e-mail address, street address, and IP address.

3.2 Processing principles

Personal data consists of all information related to an identified or identifiable natural person, e.g. names, addresses, phone numbers, and e-mail addresses which are an expression of a person’s identity.

We only process personal data when there is either a legal basis to do so or you have given your consent to the processing or use of personal data, e.g. by registering.

3.3 Purposes of processing, legal bases

We and the service providers we contract process your personal data for the following purposes:

3.3.1 Making this online service available

Legal basis: Overriding, legitimate interest on our part in direct marketing, as long as this occurs in accordance with data protection and competition law

3.3.2 To investigate faults/errors and for security reasons

Legal bases: fulfillment of our legal obligations with regard to data security and overriding, legitimate interest in resolving faults/errors and in the security of our services.

3.3.3 Self-promotion and promotion by others as well as market research and reach analysis within the legally

permissible scope or based on consent

Legal basis: consent / overriding, legitimate interest on our part in direct marketing, as long as this occurs in accordance with data protection and competition law.

3.3.4 To send a newsletter by e-mail (see section 3.5)

Legal basis: consent.

3.3.5 Safeguarding and defense of our rights

Legal basis: legitimate interest on our part in asserting and defending our rights.

3.4 Newsletters

Within the scope of our online services, you have the option of signing up for newsletters. To do so, we use the double opt-in process, which means that we will only send you a newsletter via e-mail after you have explicitly confirmed the activation of the newsletter service by clicking the link sent to you for this purpose.

If at a later date you wish to no longer receive newsletters, you can terminate your subscription at any time by withdrawing your consent. This also applies to withdrawal of consent given to us prior to the enactment of the General Data Protection Regulation (May 25, 2018). The withdrawal of consent does not affect the lawfulness of the data processing carried out prior to the withdrawal. You can withdraw your consent to an e-mail newsletter by clicking the link included in the newsletter, or for other online services, in the administrative settings. Alternatively, please get in touch with us using the details provided in the “Data controller and contact” section (see section 2 above).

3.5 Log files

Every time you use the internet, your browser transmits certain information, which we store in so-called log files.

We save log files for a short time solely for error tracking and for security reasons (e.g. to investigate hacking attempts) before deleting them. Log files which need to be kept for evidence purposes are not deleted until the relevant incident has been completely resolved and may, on a case-by-case basis, be passed on to investigating authorities.

Log files are also used for analysis purposes (without or without complete IP address). See section 5 “Web analysis.”

In log files, the following information in particular is saved:

• IP address (internet protocol address) of the terminal device which is being used to access the online services;

• internet address of the website from which the online services have been accessed (so-called URL of origin or referrer URL);

• name of the service provider which is used to access the online services;

• name of the files or information accessed;

• date and time as well as duration of retrieval;

• amount of data transferred;

• operating system and information on the internet browser used including add-ons installed (e.g., Flash Player);

• http status code (e.g., “request successful” or “requested file not found”).

3.6 Data transfer

3.6.1 Data transfer to other controllers

As a matter of principle, your personal data is forwarded to other controllers only when this is required for the fulfillment of a contract, in cases where we or the third party have an overriding, legitimate interest in the data transfer, or when your consent has been given. Information regarding the legal bases can be found in section 3.3 “Purposes of processing and legal bases.” Third parties may also be other companies of the Bosch Group. The transfer of data to third parties on the basis of an overriding, legitimate interest is explained in this data protection policy.

Additionally, data may be transferred to other controllers when we are obliged to do so due to legal provisions or enforceable administrative or court orders.

3.6.2 Data transfer to service providers

We contract external service providers to perform tasks such as marketing services, programming, data hosting, and hotline services. We have chosen these service providers carefully and review them regularly, especially regarding their careful handling and protection of data they have stored. All service providers are obliged to maintain confidentiality and to abide by legal provisions. Service providers may also be other Bosch Group companies.

3.6.3 Transfer to recipients outside the EEA

We can also transfer personal data to recipients located outside the EEA in so-called third countries. In such cases, we ensure prior to the transfer either that the data recipient provides an appropriate level of data protection (e.g. via a decision of adequacy by the European Commission for the respective country or via an agreement based on standard contractual clauses between the EU and the recipient), or that you have consented to the transfer.

You are entitled to receive an overview of third country recipients and a copy of the specific provisions securing an appropriate level of data protection to which you have agreed. To receive this overview, get in touch with us using the details provided in the “Data controller and contact” section (see section 2 above).

3.7 Duration of storage; retention periods

As a general rule, we store your data for as long as necessary for the performance of our online services and the services connected to them, or for as long as we have a legitimate interest in storing the data (for example, we might still have a legitimate interest in postal-mail marketing on fulfillment of a contract). In all other cases, we delete your personal data with the exception of data we must store to fulfill legal obligations (for example, where we are obliged by tax and commercial law to retain documents such as contracts and invoices for a certain period of time).

4. Use of cookies

4.1 General

Cookies are small text files that are saved on your computer when you use one of our online services. Should you access this online service again, your browser sends the cookies’ content back to us, thus allowing us to re-identify your terminal device. Reading the cookies we have set allows us to optimize our online services for you and make it easier for you to use them.

4.2 Disabling and deleting cookies

When you visit our web pages, a pop-up will ask you whether you wish to enable or disable the cookies used there.

If you decide not to allow the use of cookies, an opt-out cookie will be set in your browser. This cookie serves solely to record your opt-out. However, disabling cookies may mean that individual functions of our web pages are no longer available to you. Please note that for technical reasons the opt-out cookie will only affect the browser you object from. If you delete the cookies in your browser or use a different end device or browser, you will need to opt out again.

This setting does not affect cookies that are installed by other service providers during your visit to third-party websites.

You can however use your browser to delete all cookies at any time. Your browser’s help function gives information on how to do this. However, this may mean that individual functions are no longer available to you.

On the following webpage, you can also manage and disable the use of cookies by third parties:

As this website is not operated by us, we do not accept any responsibility for it and have no influence over content and availability.

4.3. List of the cookies we use

The following section contains a list of the cookies we use.

4.3.1 Essential cookies

Certain cookies are essential for our online services to work properly. They include: cookies used to identify and authenticate our users; cookies that temporarily save certain user information (such as the content of a shopping cart or of an online form); cookies that save certain user preferences (such as search and language settings); and cookies that save data in order to ensure uninterrupted listening to audio content and viewing of video content.

Name: items

Type: permanent

This cookie is saved for a maximum of 30 days.


The cookie contains a list of the media collected by the user. Each media item has an ID with a language-country combination. The cookie allows you to view all the media collected in your shopping cart, so that they can be downloaded in one single operation.

Name: privacy-accepted

Type: permanent

This cookie is stored for 12 months, or until you redefine your approval of the use of cookies, whichever is shorter.


The cookie stores your approval of the use of cookies by this website.

4.3.2 Analytic cookies

We use analytic cookies to record user behavior (banner ads clicked, subpages visited, search criteria entered, etc.) and to allow us to evaluate it statistically.

Name: e_c_s

Type: session

This cookie exists for the duration of your visit to our website. Your visit ends when you close the browser window or the browser program.


The cookie contains information about current use of our online service, such as the referrer, the first page visited, etc.

The data are transferred in anonymous form to the statistics server ( operated by WebTrends in the United States.

Name: e_c_l

Type: permanent

This cookie is stored for 12 months, or until you redefine your approval of the use of cookies, whichever is shorter.


The cookie contains information about your current use of our online service. From stage 3 (statistics), this information is stored in the cookie, and updated when you next visit us.

The data are transferred in anonymous form to the statistics server ( operated by WebTrends in the United States.

5. Web analysis

We need statistical information about the use of our online services in order to make them more user-friendly, to measure their reach, and to perform market research.

For this purpose, we use the web analysis tools described in this section.

The use profiles created by these tools on the basis of analysis or statistics cookies or by evaluating log files do not contain personal data. The tools either do not collect user IP addresses or truncate them immediately after collection.

The providers of these tools process data only as contracted data processors in accordance with our instructions and not for their own purposes.

The following sections contain information about each tool provider and instructions for objecting to the collection and processing of data by the tool.

Please note that with regard to tools which use opt-out cookies, the opt-out function is linked to a single device or browser and is thus only valid for that specific terminal device or browser. Should you use multiple terminal devices or browsers, you must opt out on every device and with every browser used.

In addition, you can prevent creation of any user profiles by generally disabling the use of cookies. See section 4.2 “Disabling and deleting cookies.”

5.1 · WebTrends

WebTrends is provided by WebTrends Inc., 851 SW 6th Ave., Suite 1600, Portland, OR, 97206, USA.

Access data are recorded in anonymous form on our website, so that they cannot be connected to any user. In particular, this is done by anonymizing the IP address.

You can opt-out of your data being recorded and analyzed by this tool by using the opt-out option at the following link:

6. Social plugins

We use so-called social plugins from various social networks in our online services; these are individually described in this section.

During your use of the plugins, your internet browser establishes a direct connection to the respective social network’s servers. In this way, the social network provider receives the information that your internet browser has accessed that particular online service of ours, even if you do not have a user account with this provider or are currently not logged into this account. Log files (including the IP address) are directly transmitted from your internet browser to a server belonging to the provider and possibly stored there. The provider or its server may be located outside the EU or EEA (e.g. in the United States).

The plugins are standalone extensions by social network providers. For this reason, we are unable to influence the scope of data collected and stored by them.

Information on the purpose and scope of data collection, the further processing and use of data by the social network, as well as your respective rights and the options you have for protecting your privacy can be found by consulting the respective social network's data protection policy.

If you do not want social network providers to receive and, if applicable, store or use your data, you should not use their respective plugins.

6.1 Social plugins with two-click solution

By using the so-called two-click solution, we protect you from having your visit to our web pages logged and processed by social network providers by default. When accessing one of our webpages that contain such plugins, these are initially deactivated. Only when you click the button provided will the plugins activate.

6.2 Facebook’s social plugins

Facebook is operated on by Facebook Inc., 1601 S. California Ave, Palo Alto, CA, 94304, USA, and on by Facebook Ireland Limited, Hanover Reach, 5–7 Hanover Quay, Dublin 2, Ireland (“Facebook”). You can find an overview of Facebook’s plugins and what they look like here:, and information on data protection at Facebook here:

6.3 Twitter’s social plugins

Twitter is operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA, 94103, USA (“Twitter”). Find an overview of Twitter’s plugins and what they look like here:, and information on data protection at Twitter here:

6.4 · Social plugins of Google+

Google+ is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA, 94043, USA ("Google"). Find an overview of the Google+ plugins and what they look like here:; and information on data protection at Google+ here:

6.5 LinkedIn’s social plugins

LinkedIn is operated by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA, 94043, USA (“LinkedIn”). Find an overview of LinkedIn’s plugins and what they look like here:, and information on data protection at LinkedIn here:

7. YouTube

This online service uses the YouTube video platform, which is operated by YouTube, LLC, 901 Cherry Ave. San Bruno, CA, 94066, USA (“YouTube”). YouTube is a platform which allows the playback of audio and video files.

When you access one of our online services that contains an embedded YouTube player, this establishes a connection to YouTube so the video or audio file can be transmitted and played back. In doing so, data is transferred to YouTube as a data processor. We are not responsible for the processing of such data by YouTube.

Additional information on the scope and purpose of data collected, on further processing and use of data by YouTube, on your rights, and on the privacy options available to you, can be found in YouTube’s data protection policy.

8. External links

Our online services may contain links to third-party websites that are operated by providers not connected to us. When you click these links, we have no influence on the collection, processing, and use of the personal data possibly transmitted to the third party (such as the IP address or the URL of the site on which the link is located), as the actions of third parties are by nature beyond our control. We do not assume any responsibility for the processing of such personal data by third parties.

9. Duty to disclose information

In the course of our business relationship with you, we require such personally identifiable information as is necessary for commencing and carrying out the business relationship and fulfilling the contractual duties connected with it, or that we are legally obliged to collect. Without such information, we will generally be unable to conclude a contract with you or to carry it out.

When using our online service, it is above all necessary for you to provide your IP address. Without your IP address, we cannot address your terminal device.

When using our contact form and service chat, you have to make such personally identifiable information available as is we need to answer your request and carry out your order. Without such information, we will generally not be able to answer requests, carry out orders, and in some cases bring communications to a close.

10. Security

Our associates and the companies providing services on our behalf are obliged to uphold confidentiality and to comply with all applicable data protection laws.

We take all necessary technical and organizational measures to ensure an appropriate level of security and to protect any data of yours that we process from the risk of unintentional or unlawful destruction, manipulation, loss, change, or unauthorized disclosure or access. Our security measures are constantly being improved in line with technological developments.

11. Your rights

To assert your rights, please follow the instructions provided in section 2 (“Data controller and contact”). In doing so, please provide us with information we can use to personally identify you.

11.1 Right to information and access:

You have the right to obtain information from us about whether or not your personal data is being processed, and, where this is the case, to access your personal data.

11.2 Right to correction and deletion:

You have the right to demand that we correct inaccurate personal data relating to you and – provided that legal requirements have been met – amend or delete it.

This does not apply to data required for billing or accounting purposes or which is subject to a legal retention period. Where access to such data is not required, however, its processing is restricted (see the following).

11.3 Restriction of processing:

You have the right to demand – provided that legal requirements have been met – that the processing of your data be restricted.

11.4 Data portability:

You continue to have the right to receive the data you have provided us in a structured, commonly used, and machine-readable format and – wherever technically feasible – to demand that the data be transmitted to a third party.

11.5 Right to object

11.5.1 Right to object based on individual situation

If we process data on the basis of an overriding justified interest of the kind described in this data protection notice, you have the right to object, on grounds relating to your particular situation, at any time to this processing.

We will no longer process your personal data unless, in accordance with legal requirements, we can demonstrate compelling and legitimate grounds for their further processing which override your interests, rights, and freedoms, or if their further processing serves to establish, exercise, or defend legal rights.

11.5.2 Objection to data processing for the purposes of direct marketing

In addition, you can object at any time to the processing of your personal data for advertising purposes. Please note that, for organizational reasons, there may be an overlap between your objection and the use of your data in a campaign that is already running.

11.6 Right to withdraw consent

If you have consented to the processing of your data, you can withdraw this consent with future effect at any time. This also applies to withdrawal of consent given to us prior to the enactment of the General Data Protection Regulation (May 25, 2018). This does not affect the lawfulness of the processing of your data prior to withdrawal.

11.7 Right of complaint with supervisory authority

You have the right to lodge a complaint with a data protection authority. You can either contact the data protection authority responsible for your place of residence or the authority responsible for us. The supervisory authority responsible for us is the Landesbeauftragte für den Datenschutz und die Informationsfreiheit Baden-Württemberg (Baden-Württemberg state data protection and freedom of information commissioner).

12. Children

Our online services are not aimed at children under 16 years of age.

13. Changes to the data protection notice

We reserve the right to amend our security and data protection measures where required to take account of technological developments. In such cases, we will amend our data protection policy accordingly. Please always consult the current version of our data protection policy, as this is subject to change.

May 11, 2018